Privacy Policy
The French Café Orlando
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
The French Café Orlando ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
• Name
• Email address
• Phone number
• Physical address
• Payment information when you make a purchase or place an order
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
• IP address
• Browser type
• Device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication
• Records of inquiries and service requests
• Order or reservation details and preferences
• Customer service history and feedback
2. How We Use Your Information
We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about orders, reservations, inquiries, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including order updates, promotions, special offers, and important updates.
Opt-In & Consent
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately
Message Frequency & Content
• Message frequency varies depending on your interactions with our business
• Messages may include promotions, updates, order confirmations, or event announcements
• We do not send promotional content without your consent
Help & Support
• Reply HELP for assistance or contact us at info@thefrenchcafe.com
• Customer support is available during regular business hours
Carrier Information
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service providers or SMS delivery providers, is permitted. However, all other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
• Third-party vendors assisting with payment processing, website hosting, or customer communication
• SMS providers and messaging platforms used to deliver messages you consented to receive
All service providers are contractually obligated to maintain confidentiality and security.
Legal Compliance
• If required by law, legal process, or to protect our rights
• In response to lawful requests by public authorities
Business Transfers
• In the event of a merger, acquisition, or sale of assets
• Your information will remain protected under this policy
All the above categories exclude text messaging originator opt-in data and consent, except SMS delivery providers required to send messages.
5. Data Security
We maintain reasonable security measures to protect your information:
• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security updates and monitoring
• Employee training on data protection
• Breach notification protocols when required by law
• Secure backup systems and disaster recovery procedures
While we strive to protect your information, no method of transmission over the internet is completely secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Analyze website traffic and behavior
• Remember your preferences
• Improve website performance
• Measure marketing effectiveness
You can control cookies through your browser settings. Disabling cookies may limit certain features of the website.
7. Your Rights & Choices
You have the right to:
• Access your personal information
• Request updates or corrections
• Request deletion of your data where applicable
• Opt-out of marketing emails by clicking unsubscribe
• Opt-out of SMS messages by replying STOP
• Withdraw consent for future communications
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. This privacy policy applies only to information collected by The French Café Orlando.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. The latest version will always be available on our website with the updated effective date.
If significant changes occur, we may notify users through email or website announcements.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
The French Café Orlando
Phone: (407) 347-5023
Email: info@thefrenchcafe.com
Website: https://thefrenchcafe.com
By using our website and services, you consent to this Privacy Policy.